FAQ
Orders & Shipping
How long will it take to ship and deliver my order?
For detailed information about our shipping and estimated delivery times, please visit our Shipping Policy page. You’ll find all the details there.
Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Tracking numbers are provided via email as soon as your parcel is dispatched.
Materials & Craftsmanship
What materials are used in AUMIRE JEWEL pieces?
We craft our jewelry using premium lab-grown moissanite, and precious metals including 925 Sterling Silver, and 18K solid gold. All materials are ethically sourced and nickel-free.
Are your moissanite stones certified?
Yes, our fine moissanite stones over 1 ct come with an authenticity grading certificate detailing their cut, clarity, and color.
Sizing & Customization
How do I determine my ring size?
We recommend measuring an existing well-fitting ring inner diameter or visiting a local jeweler for an exact measurement. Please refer to our ring size guide.
Can I customize a design or order a special size?
Yes! We welcome custom orders, engravings, and special metal/stone configurations. Contact us at hello@aumirejewel.com or message us via chat with your ideas.
Returns & Care
What is your return and exchange policy?
We want you to love your jewelry. We accept returns or exchanges for eligible items within our standard return window. Items must be in unworn, original condition with all tags and packaging intact. Please see our Refund Policy for complete details.
How should I clean and store my jewelry?
For detailed tips on how to clean, care for, and store your jewelry, please visit our Jewelry Care Guide. We’ve put together helpful recommendations to help you keep your pieces looking their best.